Customer Services Supervisor
Vacancy Information
Key information about this opportunity
Job Vacancy Details
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About the Role
Reporting to the Business Manager Kerema, this position is responsible to ensure the customer services activities for PPL Kerema are executed effectively and efficiently so that customers’ needs are met or exceeded, which supports PPL’s revenue and its business needs.
Qualifications Required
- A graduate level qualification from a related field, including Business Studies, Commerce or related fields.
Key Responsibilities
- Demonstrated success in customer service delivery or retail sales.Address customer complaints professionally.Work as part of a Customer Services delivery and/or Retail Sales team.Enhance inadequate service standards through improved processes and procedures.
Skills & Attributes
- LeadershipCustomer focus and communicationCommercial awarenessFinancial acumenPlanning and organising
Remuneration
An attractive remuneration package is on offer and salary will be commensurate with experience and qualification by this role.
Hand-delivered and paper-based applications will not be accepted.
Due to the volume of applications, only shortlisted applicants will be contacted within 4 weeks of the closing date.
About PNG Power Ltd
PNG Power Limited (PPL) is the state-owned power authority responsible for the generation, transmission, distribution, and retailing of electricity throughout Papua New Guinea. It serves a wide range of customers, including industrial, commercial, government, and domestic sectors, and extends its services to rural communities adjacent to urban centers. PPL plays a crucial role in ensuring reliable electricity supply and is involved in regulatory functions on behalf of the Independent Consumer and Competition Commission (ICCC). The company aims to deliver sustainable energy solutions while supporting local growth and development.
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