IT Support Officer
Vacancy Information
Key information about this opportunity
Job Vacancy Details
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Reports To: IT Manager
ABOUT ROLE
The role provides technical support to end-users — troubleshooting hardware/software issues, maintaining desktop computers and printers, responding to IT queries, and assisting with system updates and installations.
KEY RESPONSIBILITIES
- Break-fix support and maintenance of deployed equipment
- Deskside support for end-user devices (desktops, laptops, mobile devices, displays, printers, etc.)
- Hands-and-feet support for infrastructure devices, printers, monitors, and scanners — including installation, relocation, and on-site setup
- Install, Move, Add, Change, and Disposal (IMAC-D) activities
- Monitor/laptop support
- Coordination and participation in asset reconciliation and lifecycle management
- Ability to work flexible hours, including on-call availability
REQUIREMENTS
- IT Diploma or Degree (optional)
- Minimum 2 years' relevant experience (prior IT support role experience preferred)
CERTIFICATIONS (PREFERRED, NOT MANDATORY)
- Microsoft 365 Fundamentals
- ITIL Foundation (IT Service Management)
- Other relevant certifications (to be specified)
SKILLS
- Windows and macOS operating systems
- Microsoft 365 (usage and basic administration)
- Computer hardware and peripherals
- Networking fundamentals (TCP/IP, DNS, Wi-Fi)
- Active Directory and user account management
- Ticketing systems
- Basic cybersecurity awareness
- Troubleshooting techniques and technical support proficiency
- Strong customer service, communication, and interpersonal skills
- Ability to work independently and as part of a team
About Paradies Private Hospital
Paradise Private Hospital has an illustrious past dating back to the pre-independence era when the very first private practise clinic in Port Moresby, in the then-Australian Territory of Papua, was established in 1959 on the site of where the Hospital now stands by Dr Shirley Clifton-Smith – wife of the Director Commonwealth Department of Works.
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